Last Updated: 10 September 2026

Legal Solutions (“Legal Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit a callback or enquiry form, contact us or make use of our services.

We process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

WHO WE ARE

Legal Solutions is a South African digital services business specialising in providing website, digital marketing, content, branding, graphic design, SEO, social media and related digital services to law firms and businesses operating within the legal sector.

For purposes of this Privacy Policy, “Website” refers to the Legal Solutions website and “Services” refers to the services provided by Legal Solutions.

INFORMATION WE MAY COLLECT

When you interact with Legal Solutions or submit information through our website, we may collect information including:

• Your first name and surname;
• Law firm or business name;
• Email address;
• Telephone or mobile number;
• Information you provide when requesting a callback;
• Information submitted through our website forms;
• Information relating to the service you are interested in;
• Information you provide when communicating with us; and
• Any other information you voluntarily provide to Legal Solutions.

We only aim to collect information reasonably necessary to respond to your request, provide our services or manage our relationship with you.

CALLBACK AND ENQUIRY FORMS

Our website provides forms that allow prospective clients to request information or ask Legal Solutions to contact them.

When you submit a form, we may collect information such as your name, contact number, email address, law firm or business name and information regarding the service you are interested in.

This information will be used primarily to:

• Respond to your enquiry;
• Contact you regarding your request;
• Understand what services you require;
• Prepare a quotation where applicable; and
• Follow up regarding the enquiry you submitted.

Submitting a callback request does not automatically subscribe you to an email marketing list.

Legal Solutions does not currently use website enquiry information for automated email marketing or CRM-based marketing campaigns.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically through website technologies and analytics tools.

This may include:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Date and time of visits;
• Time spent on pages;
• Referring websites or sources;
• Interactions with certain website elements; and
• Other website usage and diagnostic information.

This information helps us understand how visitors use the Legal Solutions website and how we can improve its performance and effectiveness.

GOOGLE ANALYTICS

Legal Solutions uses Google Analytics to help us understand how visitors interact with our website.

Google Analytics may use cookies and similar technologies to collect information about website usage, such as pages visited, traffic sources, device information and interactions with the website.

We use this information to:

• Understand website traffic;
• Measure website performance;
• Identify popular pages and content;
• Understand how visitors navigate the website; and
• Improve the website and user experience.

Information collected through Google Analytics may be processed by Google in accordance with Google’s own privacy practices.

META PIXEL

The Legal Solutions website uses the Meta Pixel.

The Meta Pixel is a technology provided by Meta that helps us understand actions visitors take on our website and measure the effectiveness of our marketing activities on Meta platforms such as Facebook and Instagram.

Depending on your browser settings, cookie preferences and interaction with Meta services, the Meta Pixel may collect or receive information about your device, website activity and interactions with our website.

We may use this information to:

• Measure the effectiveness of Meta advertising;
• Understand how visitors interact with our website after seeing or clicking an advertisement;
• Analyse website conversions, such as callback or enquiry submissions;
• Build or understand advertising audiences where permitted; and
• Improve the relevance and effectiveness of our marketing.

Information processed through the Meta Pixel is also subject to Meta’s own privacy practices.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies.

These technologies may include cookies required for website functionality as well as technologies associated with Google Analytics and Meta Pixel.

Cookies may be used to:

• Maintain website functionality;
• Analyse website usage;
• Measure website traffic;
• Understand visitor behaviour;
• Measure conversions;
• Evaluate marketing performance; and
• Support relevant advertising activities.

Where required, visitors will be provided with appropriate choices regarding non-essential cookies and tracking technologies.

You can also manage cookies through your browser settings. Restricting certain cookies may affect some website functionality or the accuracy of analytics and advertising measurement.

HOW WE USE YOUR PERSONAL INFORMATION

Legal Solutions may process personal information for purposes including:

• Responding to enquiries;
• Responding to callback requests;
• Contacting prospective clients who have requested contact;
• Preparing and providing quotations;
• Providing our services;
• Communicating with clients;
• Managing client relationships;
• Performing contractual obligations;
• Providing technical or customer support;
• Analysing website performance;
• Understanding how visitors interact with our website;
• Measuring marketing effectiveness;
• Improving our website and services;
• Maintaining appropriate business records;
• Protecting our website and systems; and
• Complying with applicable legal obligations.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

DIRECT MARKETING

Submitting an enquiry or requesting a callback gives Legal Solutions permission to contact you regarding that specific request or related service enquiry.

It does not automatically enrol you in an ongoing email marketing programme.

Legal Solutions does not currently operate an automated email marketing system through this website.

Where we undertake direct marketing in future, we will do so in accordance with applicable South African law and obtain consent where required.

SHARING OF PERSONAL INFORMATION

Legal Solutions does not sell personal information.

We may share or allow access to personal information where reasonably necessary for the operation of our website or provision of our services.

This may include appropriate service providers such as:

• Website hosting providers;
• Website development and technical providers;
• Google, in connection with Google Analytics;
• Meta, in connection with Meta Pixel;
• Cloud or infrastructure providers;
• Contractors assisting Legal Solutions in delivering requested services; and
• Professional advisers where reasonably necessary.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security measures are in place.

We may also disclose information where required by applicable law, a court order or another lawful request.

CLIENT INFORMATION AND MATERIALS

Clients may provide Legal Solutions with information, documents, photographs, staff information, website content and other materials required for us to perform our services.

We will process such information for the purposes of providing the requested services and carrying out legitimate administrative and operational activities associated with those services.

Clients are responsible for ensuring that they have the necessary authority, consent or lawful basis to provide Legal Solutions with personal information relating to other individuals.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and as required for legitimate business, contractual, legal, accounting or regulatory purposes.

Information submitted through callback and enquiry forms may be retained for a reasonable period to allow us to respond to and follow up on the request.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it in accordance with applicable law.

SECURITY OF PERSONAL INFORMATION

Legal Solutions takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, unlawful processing, alteration, disclosure or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

While we take reasonable precautions to protect personal information, absolute security cannot be guaranteed.

INTERNATIONAL PROCESSING

Some third-party technologies used on our website, including services provided by Google and Meta, may process or store information using infrastructure located outside South Africa.

Where personal information is transferred internationally, such processing will be handled subject to applicable data protection requirements and the privacy and security practices of the relevant service providers.

YOUR PRIVACY RIGHTS

Subject to applicable South African law, you may have the right to:

• Ask whether Legal Solutions holds personal information about you;
• Request access to your personal information;
• Request correction of inaccurate or outdated information;
• Request deletion or destruction where legally appropriate;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Object to direct marketing; and
• Lodge a complaint with the Information Regulator.

Privacy-related requests can be sent to:

info@legal-solutions.co.za

We may need to verify your identity before processing certain requests.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Legal Solutions does not control these websites and is not responsible for their content, security or privacy practices.

We encourage users to review the privacy policies of third-party websites before providing personal information.

CHILDREN’S PRIVACY

Legal Solutions provides business-to-business services primarily to law firms and legal professionals. Our website and services are not directed at children.

We do not knowingly collect children’s personal information through our website for marketing purposes.

CHANGES TO THIS PRIVACY POLICY

Legal Solutions may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices or applicable legal requirements.

The latest version will be published on our website and the “Last Updated” date will be amended accordingly.

CONTACT US

If you have questions about this Privacy Policy or how Legal Solutions processes personal information, please contact us:

Legal Solutions

Email: info@legal-solutions.co.za

INFORMATION REGULATOR

If you believe your personal information has been processed in contravention of applicable South African data protection legislation, you may have the right to lodge a complaint with the Information Regulator (South Africa).

We encourage you to contact Legal Solutions first so that we have an opportunity to address your concern.